7 May 2025
Length: 57 mins
This engaging and practical webinar focused on how to effectively manage challenging behaviour in a healthcare setting.
It looked at the NHS Zero Tolerance Policy, shared practical strategies for handling difficult patient interactions, and discussed next steps when the doctor-patient relationship breaks down—including the use of behavioural agreements and warning letters.
The session included a view into real-life case scenarios, and interactive discussions that reflected on GP experiences and best practices.
This page was correct at publication on 07/05/2025. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.