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11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
You can also listen to this podcast on Spotify and Apple Podcasts.
This page was correct at publication on 11/11/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
A GP called the MDU after receiving an angry letter of complaint from a patient, blaming her for delayed referral and ‘allowing’ her cancer to develop.
The MDU helped a GP respond to a patient's family, who made a complaint after complications meant the patient's body couldn't be donated to a medical school after his death as he had wanted.
The MDU was able to assist a consultant who felt a trust's response to a complaint didn't accurately reflect the facts.