We have placed cookies on your device to help make this website better.
If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account?
Click here to register
11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
You can also listen to this podcast on Spotify and Apple Podcasts.
This page was correct at publication on 11/11/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
Writing a good response is a crucial part of successfully resolving a complaint.
A quick guide to performing cosmetic procedures.
What to do and how to respond when patients go online to criticise your practice.
Get quick access to the latest medical knowledge with indextra's library app. Members get two months free.