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11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
You can also listen to this podcast on Spotify and Apple Podcasts.
This page was correct at publication on 11/11/2019. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
Complaints are inevitable in medicine, and few doctors will get through their career without being involved in at least one, so it's vital to know how to respond.
Information relating to complaints should be stored separately from the medical record...
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