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An MDU member had a disagreement with a local pharmacist after he wrote a private prescription for his wife, so he approached the MDU for advice.
Bansari Patel explores the influence of anxiety on complaints - inspired by one member's research into music's ability to reduce its impact.
Clinical negligence claims cost the NHS more than £350,000 an hour. The government must get a grip on this crisis if it wants to maximise resources for frontline care.
A GP member contacted the MDU after receiving a complaint from the partner of a patient who had been admitted to hospital with a diagnosis of sepsis.
Deregistering patients is usually the last resort for doctors – and comes with particular risks. Here's how to avoid them.
Your need-to-know quick guide to the NHS complaints procedure in England.
We helped a practice to reverse a PHSO caseworker's provisional decision to uphold a complaint from an abusive patient.
Writing a good response is a crucial part of successfully resolving a complaint.
If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.