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An MDU member had a disagreement with a local pharmacist after he wrote a private prescription for his wife, so he approached the MDU for advice.
Bansari Patel explores the influence of anxiety on complaints - inspired by one member's research into music's ability to reduce its impact.
Clinical negligence claims cost the NHS more than £350,000 an hour. The government must get a grip on this crisis if it wants to maximise resources for frontline care.
The latest offerings in our free webinar series cover complaint management and how to handle a coroner's inquest.
Information relating to complaints should be stored separately from the medical record...
Melanoma can be a challenging diagnosis, so it's important to be confident in assessing and making management decisions about skin lesions.
A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.
Patients travelling to malaria hotspots should be encouraged to seek early medical advice about preventative measures.
Healthcare is by nature an emotive profession, and it's unsurprising that disputes can arise between doctors, patients and others involved in patients' care. Oscar Mathew explains the process of mediation and offers some insight into how to resolve conflicts for the benefit of everyone involved.