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The advice in this section is for general guidance only.
If you need more specific advice you can call one of our medico-legal advisers on 0800 716 646. They are available between 8am and 6pm Monday to Friday and provide an on-call service for medico-legal emergencies or urgent queries 24-hours a day, 365 days a year. Alternatively you can fill out our form and an adviser will respond.
Your need-to-know quick guide to the NHS complaints procedure.
Writing a good response is a crucial part of successfully resolving a complaint.
A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.
Your round-up of the latest medico-legal news, with a focus on patient safety, clinical negligence, new legislation and guidance impacting your practice.
Is there a time limit for making a complaint?
What should I do if the patient isn't satisfied with a complaint response, despite our best efforts?
If I apologise for a mistake will I be liable for compensation?
How quickly should my practice respond to a complaint?
Must we respond if the complaint is made by someone acting for the patient?
Do all complaints have to be recorded?