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The advice in this section is for general guidance only.
If you need more specific advice you can call one of our medico-legal advisers on 0800 716 646. They are available between 8am and 6pm Monday to Friday and provide an on-call service for medico-legal emergencies or urgent queries 24-hours a day, 365 days a year. Alternatively you can fill out our form and an adviser will respond.
A practical guide to handling complaints under the NHS Complaints Procedure.
Good practice in handling complaints following the NHS complaints procedure. Dr Sarah Jarvis presents.
A doctor treats an elderly patient with acute pulmonary oedema. The patient later dies and the doctor finds himself subject to years of formal investigations. Podcast.
Helpful and concise guidance on writing a response to a complaint.
Your weekly round-up of the latest medico-legal news, with a focus on patient safety, clinical negligence, new legislation and guidance impacting your practice.
If I apologise for a mistake will I be liable for compensation?
Must we respond if the complaint is made by someone acting for the patient?
Do all complaints have to be recorded?
Can I stop treating a patient who complains?
Is there a time limit for making a complaint?
What should I do if the patient isn't satisfied with a complaint response, despite our best efforts?
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