Complaints

The advice in this section is for general guidance only.

If you need more specific advice you can call one of our medico-legal advisers on 0800 716 646. They are available between 8am and 6pm Monday to Friday and provide an on-call service for medico-legal emergencies or urgent queries 24-hours a day, 365 days a year. Alternatively you can fill out our form and an adviser will respond.

Popular resources about Complaints

  • Guide to the NHS complaints procedure
    NHS placard

    A practical guide to handling complaints under the NHS Complaints Procedure.

  • Handling complaints
    Complaints process

    Good practice in handling complaints following the NHS complaints procedure. Dr Sarah Jarvis presents.

  • Multiple jeopardy
    Multiple jeopardy

    A doctor treats an elderly patient with acute pulmonary oedema. The patient later dies and the doctor finds himself subject to years of formal investigations. Podcast.

  • Writing a response
    Writing a response

    Helpful and concise guidance on writing a response to a complaint.

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Latest updates and advice

  • Medico-legal news digest: 16 July

    Your weekly round-up of the latest medico-legal news, with a focus on patient safety, clinical negligence, new legislation and guidance impacting your practice.

  • Medico-legal news digest: 9 July

    Your weekly round-up of the latest medico-legal news, with a focus on patient safety, clinical negligence, new legislation and guidance impacting your practice.

See all latest updates