Local resolution meetings


Complaints are a fact of life in every practice. Meeting a complainant can be highly effective in resolving a complaint.

This short e-learning module focuses on local resolution meetings. 

Learning objectives:

  • know when to offer a local resolution meeting
  • know how to set up and hold a local resolution meeting
  • have more confidence around local resolution meetings.

Not a member?

To support you during the coronavirus pandemic, we have made our e-learning available to all healthcare professionals for free. Simply register then go to the catalogue to enrol on the course.