Supporting you

Face to face

We can visit you locally to discuss your membership. This gives you the opportunity to meet our specialist liaison teams and sort out questions face to face. We can also arrange training on medico-legal topics, free of charge, to local groups of clinicians.

At your call

Our accredited membership team is just a free phone call away. If you have a question about your subscription or the work you can be indemnified for, we can help you from 8am to 6pm, Monday to Friday (except bank holidays).

Worried about a complaint?

While claims make the headlines, it's often complaints which cause the most concern to our members. If you receive a complaint, our team of medico-legal experts is here to help.

Facing an investigation?

If you are under investigation by your employers, the GMC or another body, it can be highly stressful. NHS bodies are unlikely to help you with personal support. But we can help you prepare your evidence and help defend your actions if necessary.

Do journalists want a story?

Press attention is rarely good news for members. Our media team can help you respond to enquiries and avoid common pitfalls.

You can rely on our support for:

  • patient complaints at local level and those referred to the Parliamentary and Health Service Ombudsman;
  • complaints to the General Medical Council (GMC), Nursing and Midwifery Council (NMC) or Healthcare Professions Council (HPC);
  • local disciplinary investigations and hearings arising from your clinical practice (if local procedures allow for our attendance);
  • investigations by the National Clinical Assessment Service (NCAS) arising out of clinical concerns;
  • criminal investigations and proceedings arising from clinical practice e.g. gross negligence manslaughter;
  • preparing a case and representation at inquests (or equivalent formal inquiry);
  • local, regional or national inquiries into the clinical management of patients;
  • advice on managing risks; and
  • representing you when dealing with press or media enquiries.
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