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26 September 2022
Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.
9 September 2022
The overriding consideration for healthcare professionals must always be the child or young person's best interests.
31 August 2022
How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.
26 August 2022
Breaking bad news is a complex and sensitive task that needs practice and a considered, tactful approach.
15 August 2022
Consent in children and young people can be complex – and the law varies across the UK.
11 August 2022
Get to know the principles of parental responsibility with our quick guide.
9 August 2022
What you need to know about your professional obligations for reporting female genital mutilation (FGM).
2 August 2022
You have a legal and ethical duty to raise concerns if you suspect a vulnerable adult patient is being abused or neglected.
26 July 2022
An introduction to coroners' inquiries in England and Wales and your duties as a doctor.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.