Dr Beverley Ward

The NHS always features prominently in the media, and has done so recently, unfortunately often in a negative way. Healthcare workers can sometimes feel unfairly targeted, and there is a perception that complaints from patients are on the increase, despite the best efforts of staff.

Figures released recently by the GMC confirm these fears, and information like this can have a profoundly negative impact on staff morale. In this edition of inpractice, Nicola Mullineux from Peninsula Business Services provides helpful advice on how to improve the morale of your staff.

An article by Dr Mike Roddis highlights the impact the actions of individual staff members can have on others, and provides tips on how to make your staff feel valued at work, hopefully avoiding the potentially negative outcome of staff resignation, which is featured in another article by Nicola Mullineux.

On a positive note, we feature the 2012 winners of the MDU GP Enterprise Awards, prime examples of excellent teams working together for the benefit of their patients, the vast majority of whom highly value the hard work of the primary care staff who care for them.

I hope you enjoy reading this edition of inpractice. As always, we welcome any feedback you may have.

Dr Beverley Ward
Medical editor

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