30 June 2025
Length: 1:02
At the MDU, we understand that complaints are a routine part of modern medical practice — but how you respond can make all the difference.
In this on-demand webinar, our expert team explores the key principles of effective complaints handling. We’ll share real-world examples and practical tips to help you respond with professionalism, empathy, and confidence.
Whether you’re looking to strengthen patient trust, support team morale, or ensure compliance with NHS and regulatory standards, this session offers valuable guidance to help you turn challenging situations into opportunities for learning and positive change.
This page was correct at publication on 30/06/2025. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.