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An MDU member had a disagreement with a local pharmacist after he wrote a private prescription for his wife, so he approached the MDU for advice.
Bansari Patel explores the influence of anxiety on complaints - inspired by one member's research into music's ability to reduce its impact.
Clinical negligence claims cost the NHS more than £350,000 an hour. The government must get a grip on this crisis if it wants to maximise resources for frontline care.
The latest offerings in our free webinar series cover complaint management and how to handle a coroner's inquest.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
Information relating to complaints should be stored separately from the medical record...
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
Complaints are inevitable in medicine, and few doctors will get through their career without being involved in at least one, so it's vital to know how to respond.
Melanoma can be a challenging diagnosis, so it's important to be confident in assessing and making management decisions about skin lesions.