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A GP member contacted the MDU after receiving a complaint from the partner of a patient who had been admitted to hospital with a diagnosis of sepsis.
Deregistering patients is usually the last resort for doctors – and comes with particular risks. Here's how to avoid them.
You are not obliged to accept the warning but there are important things to consider...
Yes, complaint procedures across the UK include timescales.
Do all complaints have to be recorded?
We look at the causes of complaints made by relatives and patients with Alzheimer’s disease.
Despite the allure of artificial intelligence to make everyday tasks easier, it's best to be cautious when considering its use in complaint responses.
How to integrate physician associates and anaesthetic associates safely and effectively into teams and manage medico-legal risks.
As one MDU member describes, when a single incident leads to multiple outcomes and investigations, it can be hard to see the light at the end of the tunnel without the right support.