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An MDU member had a disagreement with a local pharmacist after he wrote a private prescription for his wife, so he approached the MDU for advice.
Bansari Patel explores the influence of anxiety on complaints - inspired by one member's research into music's ability to reduce its impact.
Clinical negligence claims cost the NHS more than £350,000 an hour. The government must get a grip on this crisis if it wants to maximise resources for frontline care.
A GP member contacted the MDU after receiving a complaint from the partner of a patient who had been admitted to hospital with a diagnosis of sepsis.
Deregistering patients is usually the last resort for doctors – and comes with particular risks. Here's how to avoid them.
You are not obliged to accept the warning but there are important things to consider...
Yes, complaint procedures across the UK include timescales.
Do all complaints have to be recorded?
We look at the causes of complaints made by relatives and patients with Alzheimer’s disease.