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An MDU member had a disagreement with a local pharmacist after he wrote a private prescription for his wife, so he approached the MDU for advice.
Bansari Patel explores the influence of anxiety on complaints - inspired by one member's research into music's ability to reduce its impact.
Clinical negligence claims cost the NHS more than £350,000 an hour. The government must get a grip on this crisis if it wants to maximise resources for frontline care.
If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.
You are not obliged to accept the warning but there are important things to consider...
Yes, complaint procedures across the UK include timescales.
Do all complaints have to be recorded?
We look at the causes of complaints made by relatives and patients with Alzheimer’s disease.
Despite the allure of artificial intelligence to make everyday tasks easier, it's best to be cautious when considering its use in complaint responses.