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Guide

Conscientious objection

A doctor's personal beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.

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Guide

Dealing with challenging patients

Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.

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Guide

Avoiding email dangers

Security and protection of personal data is a key concern when emailing clinical information.

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Guide

Dealing with online criticism

What to do and how to respond when patients go online to criticise your practice.

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Podcast and video

Writing a complaint response

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

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Guide

How to respond to a complaint

Writing a good response is a crucial part of successfully resolving a complaint.

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Guide

Managing patient expectations

Advice on managing different perspectives between patients and doctors

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Journal

Patients recording consultations

Don't jump to conclusions if a patient asks to record their consultation – it could benefit you both.

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Guide

Breaking bad news

Breaking bad news is a complex and sensitive task which requires practice and a considered, tactful approach.

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