We have placed cookies on your device to help make this website better.
If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account?
Click here to register
A doctor's personal beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.
Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.
Security and protection of personal data is a key concern when emailing clinical information.
What to do and how to respond when patients go online to criticise your practice.
How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.
Writing a good response is a crucial part of successfully resolving a complaint.
Advice on managing different perspectives between patients and doctors
Don't jump to conclusions if a patient asks to record their consultation – it could benefit you both.
Breaking bad news is a complex and sensitive task which requires practice and a considered, tactful approach.