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Search through expert guidance and practical advice to help you practise with confidence. You'll find everything from responding to local resolution complaints to working outside your usual field of practice during a pandemic.
Being able to work side-by-side and be compassionate with colleagues when needed is more important than ever. We need to start with ourselves, says Dr Emma Vaux.
Patients and doctors can often have different expectations of treatment outcomes, so it’s important to understand patients’ perspectives.
Initiating and participating in a quality improvement (QI) project can help achieve changes that make a real difference to a patient's hospital experience.
How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.
Dr Kathryn Leask discusses medico-legal considerations with sickle cell disorder and how these can be avoided.
An MDU member needed reassurance when an elderly patient's adult children disagreed about their mother's best interests.
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Along with the support of your colleagues, we're here to help and guide you.
You have an ethical duty to offer help in an emergency if you can. Make sure you have adequate indemnity in place.
Your need-to-know quick guide to the NHS complaints procedure in England.
Yes, but bear in mind the patient's medical condition could be a factor, so document your reasons...