Guides

Patients travelling to malaria hotspots should be encouraged to seek early medical advice about preventative measures.

Young doctor looking worried
Conscientious objection

9 October 2018

A doctor's religious beliefs or conscientious objection to a treatment may prevent them from agreeing to carry out certain actions.

Hands typing report on keyboard
Complaints: the Parliamentary and Health Service Ombudsman

31 August 2018

If someone isn't satisfied with the response to their complaint after the first stage of the NHS complaints procedure, they can refer their complaint to the Parliamentary and Health Service Ombudsman (PHSO) for investigation.

Man checking emails on phones
Avoiding email dangers

30 August 2018

Security and protection of personal data is a key concern when emailing clinical information.

CCTV
CCTV in healthcare

30 August 2018

The use of surveillance in healthcare settings can be problematic because of the need to protect patients' confidentiality.

doctor writing a report
Confidentiality issues in insurance and other reports

30 August 2018

A wide range of doctors provide reports about patients to third parties in the course of their work.

GP speaking to patient
Disclosure to third parties

30 August 2018

Obtain consent to disclose identifiable patient information, unless it is required by law or justified in the public interest.

GP reading a form or certificate
Fit notes

30 August 2018

GPs are required to complete the Statement of Fitness to Work free of charge when the patient has been off sick for more than seven calendar days.

Close up of dictaphone buttons
Dictated notes and best practice

30 August 2018

Dictated notes may pose problems if records aren't transcribed promptly, or if key information is left out.

social media and communication icons
Education, media and confidentiality

15 August 2018

The rapid development of recording and communication technologies, such as texting, email and the internet, has had a profound impact on the confidentiality of patient information and patient identity. But electronic transmission of data is still not totally secure or foolproof and patients need to know that it may not be possible to send their data safely through these media.