Guides

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Redacting third-party information from notes

11 October 2022

You might sometimes need to remove or redact information from medical records when sending them to patients or third parties. Here's what you need to know.

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Managing patient expectations

11 October 2022

Patients and doctors can often have different expectations of treatment outcomes, so it’s important to understand patients’ perspectives.

Tools for improvement
Tips for a quality improvement project

30 September 2022

Initiating and participating in a quality improvement (QI) project can help achieve changes that make a real difference to a patient's hospital experience.

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Coping with complaints stress

26 September 2022

Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.

upskill staff
Upskilling practice staff

13 September 2022

If your practice plans to delegate more tasks to non-clinical staff, consider these medico-legal aspects.

Confidentiality and children - The MDU
Confidentiality: children and young people

9 September 2022

The overriding consideration for healthcare professionals must always be the child or young person's best interests.

Man complaining to doctor
An introduction to testamentary capacity

31 August 2022

What you need to know about assessing testamentary capacity - the ability or understanding needed to make a valid will.

tracking test results blood
Tracking test results

31 August 2022

How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.

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Breaking bad news

26 August 2022

Breaking bad news is a complex and sensitive task that needs practice and a considered, tactful approach.

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How to respond to a subject access request for medical records

23 August 2022

Patients have a legal right to request access to their medical records.