Guides

Courthouse steps in Cork, Ireland
Attending a coroner's inquest in the Republic of Ireland

8 January 2024

Understanding your role and responsibilities when attending a coroner's inquest.

police managing crowd
Counter-terrorism and confidentiality

19 September 2023

Your legal obligations to report acts of terrorism, and how to raise concerns if you believe a patient or colleague poses a risk to themselves or others.

complaint notes documents
How to prepare for a complaint resolution meeting

24 May 2023

Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.

Crowd taking photos
Patients in the public eye

3 November 2022

Patient confidentiality applies to all patients – no matter how famous or high-profile they might be.

cloud data computing
Storing information using a data cloud

1 November 2022

Storing patient information in a cloud can be useful – but it's worth making sure you've considered data security and confidentiality issues.

Man complaining to doctor
The NHS complaints procedure in Scotland

1 November 2022

A concise but comprehensive guide to the Scottish NHS complaints procedure.

documents in filing cabinets
Freedom of information

31 October 2022

What are the responsibilities for making information available to the public under the Freedom of Information Act?

Image of padlock against digital binary numbers
Protecting patient data

28 October 2022

Be mindful of how and where you store identifiable patient information.

Hospital doctor with elderly patient and relative
How to assess best interests

21 October 2022

Advice on assessing best interests when patients can't consent to treatment.

GP assessing patient capacity
Assessing mental capacity

20 October 2022

Assessing a patient's capacity to consent is essential, and it’s important to take all practicable steps to help patients make decisions.