Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.

Doctor sitting behind curtain
MDU journal spring 2019

30 April 2019

A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.

Blurred image of emergency doctors
MDU journal winter 2018

18 December 2018

Emergency departments are like a canary in the mine for the NHS, says the president of the Royal College of Emergency Medicine.

Tin can phones on chairs
MDU journal summer 2018

21 August 2018

Mediation can get both sides talking again when conflicts arise.

Crossbow bolts
MDU journal spring 2018

25 May 2018

Injuries from weapons such as knives, guns or even crossbows can raise questions over confidentiality and a doctor's duty to contact the authorities.

Doctor behind curtain
MDU journal winter 2017

22 January 2018

The correct use of a chaperone can make the difference between a contented patient and receiving a complaint, a claim or even an allegation of sexual assault.

Thumbs down phone graphic
MDU journal autumn 2017

6 October 2017

Patients are more likely than ever to turn to social media to voice concerns about their treatment.

Tightrope walker
MDU journal summer 2017

13 June 2017

Members of the MDU's expert team share their top tips on risk-management and traversing some common medico-legal issues.

Woman looking through window blinds
MDU journal spring 2017

24 March 2017

Professor Debbie Cohen discusses the complex issue of doctors' mental health.

Boat in a storm
MDU journal November 2016

30 November 2016

One MDU member gives a personal account of weathering the storm of a GMC investigation.