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Your need-to-know quick guide to the NHS complaints procedure in England.
Writing a good response is a crucial part of successfully resolving a complaint.
If someone isn't satisfied with the initial response to their complaint, they can refer their complaint to the PHSO for investigation.
Dr Sarah Jarvis presents essential best practices for handling complaints effectively under the NHS complaints procedure.
You are not obliged to accept the warning but there are important things to consider...
Yes, complaint procedures across the UK include timescales.
Do all complaints have to be recorded?
Make sure you have everything you need when providing medical cover at amateur and charity sporting competitions.
Sexual assault allegations can be distressing for everyone, so it's useful to know how to protect yourself from a misunderstanding.