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The latest offerings in our free webinar series cover complaint management and how to handle a coroner's inquest.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
Information relating to complaints should be stored separately from the medical record...
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
Complaints are inevitable in medicine, and few doctors will get through their career without being involved in at least one, so it's vital to know how to respond.
Melanoma can be a challenging diagnosis, so it's important to be confident in assessing and making management decisions about skin lesions.
A new online resource explores and supports the concept of second victims among healthcare professionals involved in adverse clinical incidents.
Patients travelling to malaria hotspots should be encouraged to seek early medical advice about preventative measures.
Healthcare is by nature an emotive profession, and it's unsurprising that disputes can arise between doctors, patients and others involved in patients' care. Oscar Mathew explains the process of mediation and offers some insight into how to resolve conflicts for the benefit of everyone involved.