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Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.
Getting prepared ahead of an internal investigation meeting is key. Here's our advice.
Sean Weaver and Cassandra Cameron from the HSIB ask what the introduction of 'safe space' means for safety investigations in English healthcare.
We've announced dates for our latest virtual courses, both of which focus on effectively managing and resolving conflict.
What should you do if you find yourself on the receiving end of unwelcome attention from a patient?
Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.
Being able to work side-by-side and be compassionate with colleagues when needed is more important than ever. We need to start with ourselves, says Dr Emma Vaux.
Patients and doctors can often have different expectations of treatment outcomes, so it’s important to understand patients’ perspectives.
Initiating and participating in a quality improvement (QI) project can help achieve changes that make a real difference to a patient's hospital experience.