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Patient safety and a just culture

The first annual World Patient Safety Day on 17 September 2019 year urged people to show their commitment to making healthcare safer.

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News

Patient safety and the importance of a just culture

#patientsafety: the first annual World Patient Safety Day is on 17 September 2019

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Journal

Managing patient complaints

Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.

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Guide

Managing patient expectations

Advice on managing different perspectives between patients and doctors

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Journal

Working under pressure

What should doctors do when faced with the prospect of working in unsafe systems?

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News

Working with healthcare safety investigators to improve maternity care

The MDU answers members' queries about taking part in HSIB maternity investigations

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Journal

Dealing with threats and violence in the healthcare setting

Dr Michael Devlin discusses guidance and advice around handling threats to the safety of healthcare workers.

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Case study

Assistance dogs in the practice

After a healthcare assistant was frightened by a patient's assistance dog, a GP at the same practice called the MDU to ask if they could refuse entry to the animal on the basis of hygiene or patient safety.

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News

HSIB: deaths from deterioration

An investigation from the HSIB has concluded that a national approach is needed in order to tackle the recognition and response to deteriorating patients.

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