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Essential communication skills course agenda
Future dates for this course will be announced.
6 CPD credits
We are offering this as a full-day face to face course.
In this course we will be exploring the essential communication skills for effective face to face and remote consultations with patients.
As well as providing techniques to help you deal with these situations, we will stage consultations you can comment on and improve. There will also be an opportunity to role play consultations if you would like to.
Our course leaders are healthcare professionals from primary care, secondary care and community care. They have expertise in dealing with difficult complainants and colleagues as well as extensive experience in delivering bad news in palliative care.
This interactive course mixes didactic teaching with group exercises and role play using actors.
Approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.
Dr Mike Roddis
BSc MB ChB MBA FRCPath
Director, MJ Roddis Associates Ltd.
Mike, a former pathologist, has worked as a medical director in the NHS and in the independent healthcare sector. He now works with NHS trusts and others to help them improve the performance of doctors. In particular, he works with individuals to improve their interpersonal and professional skills, and with teams of clinicians who seek help to improve their performance. He is an experienced investigator of conduct and capability issues in consultants, works as a consultancy adviser to the Royal College of Pathologists and sits on the advisory board of CORESS (a confidential reporting system for surgery).
Dr Samantha Bell BSc MBBS MRCP MRCGP LLM
MDU medico-legal adviser
Dr Samantha Bell studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.
Dr Lisa Kauffmann
Retired consultant community paediatrician
MB BS FRCPCH Dip Pall Med
Lisa has extensive experience in medical leadership, clinical governance and service development as a clinical director and associate medical director. She has served as honorary treasurer of the RCPCH and chaired the college's medical management committee. While working in paediatric palliative care, she developed a passion for improving communication between healthcare professionals, patients and families, and trained as a communication skills facilitator. She now works with co-facilitators and actors to deliver communication skills courses and bespoke sessions.
Sets a good groundwork for communication both in and out of the hospital setting.
it is an excellent course to attend at all stages of your career
Very helpful, well organised course, spot on to the point of difficulties that doctors facing with the everyday communication with patients and other colleagues.
An interesting course that addressed several aspects of communication
Provides practical tips to improving communication skills in a variety of clinical/ other scenarios which clinicians encounter everyday.
Excellent course with great techniques to improve your communication skills and breaking bad news to patients in your daily work basis
Great course, wonderful staff. Explained everything clearly and gave sufficient time to practice knowledge & skills learnt
Good course with good tips and techniques. Facilitators were very helpful and experienced.
One of the best courses I have attended , well structured with good speakers.
Useful investment of a day in education for enhancing our ability to communicate on professional and personal matters.
Well organised and presented.Examples given in workshops were well-chosen