Essential communication skills

See dates

6 CPD credits*

  • London
  • Manchester

Good communication skills are essential to medical practice. Doctors must demonstrate they can communicate effectively and respectfully in partnership with patients and colleagues.

This course is for doctors who want to improve their communication and consultation skills and manage challenging interactions with patients and colleagues more effectively.

It is an interactive course with a combination of didactic teaching and direct learning including video and role play.

Course content

  • Key communication skills and general principles.
  • The Cambridge-Calgary model of clinical communications.
  • Dealing with challenging situations and people and constructive confrontation.
  • The SPIKES six-step protocol for communicating bad news.

This course complements the Duty of candour course. They are on consecutive days to make it easier for you to attend both courses if you would like to.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (F2 only) 

*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.


Mike Roddis

Dr Mike Roddis


Director, MJ Roddis Associates Ltd.

Mike, a former pathologist, has worked as a medical director in the NHS and in the independent healthcare sector. He now works with NHS trusts and others to help them improve the performance of doctors. In particular, he works with individuals to improve their interpersonal and professional skills, and with teams of clinicians who seek help to improve their performance. He is an experienced investigator of conduct and capability issues in consultants, works as a consultancy adviser to the Royal College of Pathologists and sits on the advisory board of CORESS (a confidential reporting system for surgery).

Sarah Coope

Dr Sarah Coope


MJ Roddis Associates Ltd.

Sarah qualified in 1998. She has a portfolio career comprising of salaried GP work, GP appraisals, and is the Named GP for Safeguarding Children for Hull CCG. Her passion is learning and teaching communication skills and having undertaken coaching and NLP training has found this invaluable in her work. Sarah coaches health professionals on all aspects of medical life including career planning, conflict management, stress/burnout and relationship issues. In addition to presenting courses for the MDU, she is regularly involved in facilitating leadership/management training days for the Yorkshire and Humber Deanery.

Dr Samantha Bell


MDU medico-legal adviser

Dr Samantha Bell studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.

Friday 27 March 2020, 9:00 AM - 4:30 PM London

Location map
One Canada Square, London E14 5GS

Friday 26 June 2020, 9:00 AM - 4:30 PM Manchester

Location map
Park Inn by Radisson Manchester City Centre, 4 Cheetham Hill Road, Manchester M4 4EW


Login to comment

  • Hospital Doctor, Surrey
  • 22 May 2019 9:32AM

Very helpful, well organised course, spot on to the point of difficulties that doctors facing with the everyday communication with patients and other colleagues.

  • GP, London
  • 22 May 2019 9:31AM

An interesting course that addressed several aspects of communication

  • Hospital Doctor
  • 22 May 2019 9:29AM

Provides practical tips to improving communication skills in a variety of clinical/ other scenarios which clinicians encounter everyday.

  • Consultant, Burton on Trent
  • 9 May 2019 2:47PM

Excellent course with great techniques to improve your communication skills and breaking bad news to patients in your daily work basis

  • FY2 doctor, Ealing
  • 8 January 2019 10:26AM

Great course, wonderful staff. Explained everything clearly and gave sufficient time to practice knowledge & skills learnt

  • Hospital Doctor, Colchester
  • 27 June 2018 10:56AM

Good course with good tips and techniques. Facilitators were very helpful and experienced.

  • GP, Walsall
  • 26 June 2018 5:15PM

One of the best courses I have attended , well structured with good speakers.

  • Consultant, Devon
  • 26 March 2018 5:16PM

Useful investment of a day in education for enhancing our ability to communicate on professional and personal matters.

  • Community Medical Practitioner, Rochester
  • 26 March 2018 5:16PM

Well organised and presented.

Examples given in workshops were well-chosen