Essential communication skills

Future dates for this course will be announced.

6 CPD credits*

As you are aware the UK government has indicated that everyone in the UK should avoid non-essential travel and contact and we are following this advice. After careful consideration we have decided to cancel all face to face courses until the end of 2020. When the situation changes we will update our website.

Good communication skills are essential to medical practice. Doctors must demonstrate they can communicate effectively and respectfully in partnership with patients and colleagues.

This course is for doctors who want to improve their communication and consultation skills and manage challenging interactions with patients and colleagues more effectively.

It is an interactive course with a combination of didactic teaching and direct learning including video and role play.

Course content

  • Key communication skills and general principles.
  • The Cambridge-Calgary model of clinical communications.
  • Dealing with challenging situations and people and constructive confrontation.
  • The SPIKES six-step protocol for communicating bad news.

This course complements the Duty of candour course. They are on consecutive days to make it easier for you to attend both courses if you would like to.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (F2 only) 

*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.

Speakers

Mike Roddis

Dr Mike Roddis

BSc MB ChB MBA FRCPath

Director, MJ Roddis Associates Ltd.

Mike, a former pathologist, has worked as a medical director in the NHS and in the independent healthcare sector. He now works with NHS trusts and others to help them improve the performance of doctors. In particular, he works with individuals to improve their interpersonal and professional skills, and with teams of clinicians who seek help to improve their performance. He is an experienced investigator of conduct and capability issues in consultants, works as a consultancy adviser to the Royal College of Pathologists and sits on the advisory board of CORESS (a confidential reporting system for surgery).

Dr Samantha Bell

Dr Samantha Bell BSc MBBS MRCP MRCGP LLM

MDU medico-legal adviser

Dr Samantha Bell studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.