Essential communication skills

Future dates for this course will be announced.

6 CPD credits

We are offering this as a full-day face to face course.

In this course we will be exploring the essential communication skills for effective face to face and remote consultations with patients.

Course content

  • Breaking bad news.
  • Handling consultations with difficult patients.
  • Dealing with written and verbal complaints.
  • Constructive confrontation with colleagues.

As well as providing techniques to help you deal with these situations, we will stage consultations you can comment on and improve. There will also be an opportunity to role play consultations if you would like to.

Our course leaders are healthcare professionals from primary care, secondary care and community care. They have expertise in dealing with difficult complainants and colleagues as well as extensive experience in delivering bad news in palliative care.

This interactive course mixes didactic teaching with group exercises and role play using actors.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (F2 only) 

Approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.