Essential communication skills

See dates

6 CPD credits applied for*

Locations
  • Manchester
  • London

We are offering this as a full-day face to face course.

In this course we will be exploring the essential communication skills for effective face to face and remote consultations with patients.

Course content

  • Breaking bad news.
  • Handling consultations with difficult patients.
  • Dealing with written and verbal complaints.
  • Constructive confrontation with colleagues.

As well as providing techniques to help you deal with these situations, we will stage consultations you can comment on and improve. There will also be an opportunity to role play consultations if you would like to.

Our course leaders are healthcare professionals from primary care, secondary care and community care. They have expertise in dealing with difficult complainants and colleagues as well as extensive experience in delivering bad news in palliative care.

This interactive course mixes didactic teaching with group exercises and role play using actors.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (F2 only) 

*Awaiting approval by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.

Speakers

Mike Roddis

Dr Mike Roddis

BSc MB ChB MBA FRCPath

Director, MJ Roddis Associates Ltd.

Mike, a former pathologist, has worked as a medical director in the NHS and in the independent healthcare sector. He now works with NHS trusts and others to help them improve the performance of doctors. In particular, he works with individuals to improve their interpersonal and professional skills, and with teams of clinicians who seek help to improve their performance. He is an experienced investigator of conduct and capability issues in consultants, works as a consultancy adviser to the Royal College of Pathologists and sits on the advisory board of CORESS (a confidential reporting system for surgery).

Dr Samantha Bell

Dr Samantha Bell BSc MBBS MRCP MRCGP LLM

MDU medico-legal adviser

Dr Samantha Bell studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.

Dr Lisa Kauffmann

Dr Lisa Kauffmann

Retired consultant community paediatrician

MB BS FRCPCH Dip Pall Med

Lisa has extensive experience in medical leadership, clinical governance and service development as a clinical director and associate medical director. She has served as honorary treasurer of the RCPCH and chaired the college's medical management committee. While working in paediatric palliative care, she developed a passion for improving communication between healthcare professionals, patients and families, and trained as a communication skills facilitator. She now works with co-facilitators and actors to deliver communication skills courses and bespoke sessions.

Wednesday 4 May 2022, 9:00 AM - 4:45 PM Manchester

Location map
Park Inn by Radisson, Manchester City Centre, 4 Cheetham Hill Road, Manchester M4 4EW

Thursday 19 May 2022, 9:00 AM - 4:45 PM London

Location map
etc.venues, Avonmouth House, 6 Avonmouth Street, London SE1 6NX