Case studies

Pencil eraser
Addressing an inaccurate complaint response

29 June 2022

The MDU was able to assist a consultant who felt a trust's response to a complaint didn't accurately reflect the facts.

Couple talking to doctor
Best interests

29 June 2022

An MDU member needed reassurance when an elderly patient's adult children disagreed about their mother's best interests.

X-ray of chest and lungs
Cause of death

29 June 2022

A GP member was unsure how to proceed when what they believed to be an unexpected death was deemed natural by the coroner.

Elderly man carrying old beat up suitcase
Fit to fly?

29 June 2022

A patient's refusal to declare their health issues before a potentially risky flight gave a GP member some confidentiality considerations...

Map of Spain
Overseas treatment

29 June 2022

A GP needed advice when a patient complained about not being prescribed medication while abroad.

GP talking to patient
Record request from estranged father

29 June 2022

A GP needed the MDU's guidance to process a request for patient records without disclosing confidential information.

Picture of contraceptive pills
Request for contraception from patient under 16

29 June 2022

A GP called the MDU for advice on how to proceed when a young patient asked for contraception.

blood
Delayed diagnosis of bowel cancer

2 July 2021

A GP called the MDU after receiving an angry letter of complaint from a patient, blaming her for delayed referral and ‘allowing’ her cancer to develop.

court
A request from the magistrate's court

2 July 2021

A member enquiry on whether or not to disclose information relating to a patient’s mental health history whilst they were on remand in custody, awaiting trial.

files
Inadequate records

2 July 2021

A hospital consultant contacted the MDU as a transition to a paperless medical record system meant she had to treat patients without sufficient information.