Delivering bad news sensitively and compassionately can make a difficult situation easier to cope with for patients and their families, as well as for clinicians themselves.
The SPIKES model was first published in The Oncologist in 2000 as a protocol for delivering bad news to cancer patients.
Since then it has been adopted more widely, and is used by clinicians in various circumstances to communicate difficult news to patients in a clear, supportive and compassionate way.
- Think about what you want to say in advance.
- You may wish to suggest to the patient that they are accompanied by a friend or relative.
- Choose a time and place that allows for privacy and quiet, considered discussion. Make sure there is enough seating in the room, and turn off or mute any devices so the patient has your full attention.
- Establish rapport with the patient and maintain eye contact.
- Allow enough time for the patient and/or their relative to express their emotions and ask questions.
- Use open-ended questions to determine the patient's understanding of their condition. This can help you tailor how you deliver the information and where you begin.
- Check the patient is able and willing to hear what you're going to say. They may give you an opening to start the discussion, or they may try to avoid hearing what you are saying.
- Most patients will indicate that they want full information, but some may shun information as a coping mechanism.
- If patients don't want to hear details, you can offer to answer any questions in the future or speak to their family or friend.
- Use language appropriate to the patient's level of understanding. It can help to reflect the patient's words and body language.
- Avoid unnecessary jargon and euphemisms, which could impair the patient's comprehension and create a barrier to communication.
- Be sensitive to how the patient is reacting, and provide information at an appropriate pace.
- Warning the patient that you have bad news may reduce the shock of disclosure.
- Give the patient and their friend/relative enough time and space to absorb the information and ask questions.
- If there is any doubt about the prognosis, explain this and the options for clarifying uncertainty.
- Give the patient information about next steps, such as follow-up appointments. If this isn't possible, offer them a realistic timescale of events and reviews. The patient should also be told who will be in charge of their care and how to contact them.
- Reassure the patient of ongoing support. This will help them to cope and feel less isolated.
- The patient and relative/friend may differ in how much information they want or require. If you sense a disparity, check the patient is happy for you to speak to their friend/relative separately.
- Don't make assumptions about what the patient might be feeling. Encourage them to express their concerns, and respect their wishes about how much information they are prepared to hear.
- Observe and validate the patient's emotions and give them enough time and space to express their reactions.
- Remember that all patients are different.
Strategy and summary
- Make sure the patient has understood by asking them to briefly summarise the main points of the conversation. Encourage them to express their concerns.
- Give the patient some reading material to absorb when they are ready.
- Suggest they note down any questions they'd like to ask you at your next meeting, so you can be sure you're appropriately exploring their understanding.
This page was correct at publication on 26/08/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.