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What to do and how to respond when patients go online to criticise your practice.
How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.
The MDU was able to help a GP who faced a complaint from the family of a patient who had wanted to donate his body to medical school after death.
Data protection questions were raised by a GP with a seemingly simple communications query.
We've launched a short online course on managing local resolution meetings, free to members.
Writing a good response is a crucial part of successfully resolving a complaint.
Dr Ellie Mein looks at how mobile technology is changing the way we learn, deliver healthcare, manage time and monitor patients.
Issuing a formal warning to patients about their behaviour isn't a step most doctors take lightly – but if you ever have to, here's what you should know.
GP practices can find themselves under pressure to find innovative ways to meet patient demands without overload or compromising safety.