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Podcast and video

Writing a complaint response

How do you write a response to a complaint from a patient? Our medico-legal advisers explain all in the MDU podcast.

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Journal

Complaint from the family of a deceased patient

The MDU was able to help a GP who faced a complaint from the family of a patient who had wanted to donate his body to medical school after death.

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Journal

'All calls are monitored...'

Data protection questions were raised by a GP with a seemingly simple communications query.

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Journal

New e-learning from the MDU: local resolution meetings

We've launched a short online course on managing local resolution meetings, free to members.

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Guide

How to respond to a complaint

Writing a good response is a crucial part of successfully resolving a complaint.

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Journal

How our love of smartphones may transform communication in hospitals

Dr Ellie Mein looks at how mobile technology is changing the way we learn, deliver healthcare, manage time and monitor patients.

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Journal

Warning letters to patients: a practical guide

Issuing a formal warning to patients about their behaviour isn't a step most doctors take lightly – but if you ever have to, here's what you should know.

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Guide

Managing practice appointment systems

GP practices can find themselves under pressure to find innovative ways to meet patient demands without overload or compromising safety.

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Guide

Managing patient expectations

Advice on managing different perspectives between patients and doctors

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