Managing complaints - primary care

15 March 2024

Length: 58 mins

Complaints can seem like an unavoidable part of general practice, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution.

Hosted by the MDU's medico-legal advisers Dr John Dale-Skinner and Dr Clare Sweeney, the session covers:

• what constitutes a complaint and the impact it can have
• what to do when you receive a complaint and when to involve your MDO
• the PHSO's model complaint handling procedure for providers of NHS services in England
• Q&A session with our medico-legal advisers.

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We can only issue attendance certificates for live webinars, not recordings. To see what else is coming up and register for a future live session, visit our webinars page.

Want more on this topic?

Try our e-learning course: Complaints handling in primary care.