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Healthcare professionals must be open and honest with patients when something goes wrong that causes, or has the potential to cause, harm or distress.
21 January 2022
In partnership with the Medical Mediation Foundation, we consider ways of anticipating, understanding and dealing with patient or colleague conflict before it escalates.
2 November 2021
Learn about challenging patient interactions and get practical advice on how to issue warning letters, behaviour agreements and deal with unfair criticism on social media.
14 October 2021
At the MDU, we know how important reflection is after an adverse event. It can make huge difference to the outcome of a member's case.
7 July 2021
When you're the newest member of a team, it's good to know how to slot in seamlessly and make a positive contribution.
20 May 2021
The GMC's new guidance on prescribing places greater emphasis on remote prescribing and the importance of patient consent.
12 May 2021
Learn more about complaints handling, what to do when you receive a complaint, the ombudsman’s view and tips on reaching a resolution.
26 April 2021
2 part webinar delivered in conjunction with Peninsula. Discusses the medico-legal implications of challenging consultations, and misconduct in the workplace.
23 March 2021
Find out more about the latest GMC guidance. Includes how the law has changed and how to apply the seven principles of decision making and consent into practice.
12 March 2021
Situations may arise where your duty of confidentiality needs to be carefully considered. Find out more about your responsibilities and when to seek our advice.