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Guidance and step-by-step support with complaints, with advice and FAQs on handling patient complaints and dealing with the complaints process.
A complaint alone is not regarded as reasonable grounds for removing a patient...
Dr Kathryn Leask looks at MDU members' advisory complaints relating to breast cancer.
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.
Dr Leila Ellis and Dr Laura Hulmes, scholars at the Healthcare Leadership Academy (HLA), discuss the impact of complaints and where doctors can turn to for support.
Complaints from patients are an unfortunate reality of medical practice, and happen to doctors at all levels of experience. Here are the steps to take – and advice on how the MDU can help.
When analysing members' cases involving patients with HIV, a number of key themes emerged - with confidentiality being top of the list.
A concise but comprehensive guide to the Scottish NHS complaints procedure.