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Guidance and step-by-step support with complaints, with advice and FAQs on handling patient complaints and dealing with the complaints process.
Complaints are inevitable in medicine, and few doctors will get through their career without being involved in at least one, so it's vital to know how to respond.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
The latest offerings in our free webinar series cover complaint management and how to handle a coroner's inquest.
For doctors in the Republic of Ireland, finding yourself subject to a Medical Council investigation can be an upsetting and stressful experience. Here's what you need to know.
The dos and don'ts of professionalism for doctors in the Republic of Ireland.
Good records support patient care - and can mean you're not vulnerable to criticism in the event of a complaint or claim.
What advice is available to doctors in the Republic of Ireland on how to avoid the medico-legal risks of social media?