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Guidance and step-by-step support with complaints, with advice and FAQs on handling patient complaints and dealing with the complaints process.
Complaints are inevitable in medicine, and few doctors will get through their career without being involved in at least one, so it's vital to know how to respond.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
The latest offerings in our free webinar series cover complaint management and how to handle a coroner's inquest.
What you need to know about updates to guidance underpinning the values and principles of being a doctor in the Republic of Ireland.
Explaining the law surrounding mental capacity in the Republic of Ireland.
What should you do if a patient continues driving against medical advice?
A complaint alone is not regarded as reasonable grounds for removing a patient...