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pdf, 352.66 KB Delivering difficult news with empathy course agenda
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5 CPD credits - awaiting accreditation
This is a full-day virtual course.
Communicating difficult news sensitively is central to providing good clinical care. When handled well, it can reduce patient distress, strengthen trust, and minimise the risk of complaints or adverse outcomes for clinicians.
This course helps to equip you with the tools and confidence to deliver difficult news with clarity and compassion. Through interactive learning, you’ll gain practical skills for discussing serious or life-changing information, responding to strong emotional reactions, and navigating cultural sensitivities.
By the end of the course, you will be able to:
Awaiting accreditation by the Federation of the Royal Colleges of Physicians of the UK for 5 category 1 (external) CPD credits.
Dr Samantha Bell
MDU medico-legal adviser
Samantha studied medicine at Guy's Hospital Medical School and qualified in 1992. After gaining MRCP she went on to train as a GP, gaining MRCGP in 2003. She obtained an LLM in Health Care Ethics and Law in 2015. She worked as a GP principal in Hertfordshire before joining the MDU as a medico-legal adviser in 2015.
James Godber
MDU senior learning and development officer
James designs and delivers training across the MDU from induction programmes to management skills, and trains staff at every level of the organisation. He also champions raising awareness of equality, diversity and unconscious bias and delivers these courses to MDU members.