Warning letters and removing patients from the practice list

Removing a patient from a GP list is a difficult decision, and not one to be taken lightly. But there are times when a patient's unacceptable behaviour might warrant a response, whether through issuing a warning letter or by taking them off the list altogether.

This short e-learning module will be useful for GPs and all other patient-facing practice staff, and will guide you through the necessary steps while considering your ethical and contractual obligations, as well as the relevant GMC guidance.

By the end of this module you should:

• understand what constitutes unacceptable behaviour
• know when and how to send a warning letter
• understand the circumstances under which a patient can be removed from the practice list
• know what steps to take when removing a patient from the list
• know how to handle patients' family members
• know when and where to seek advice.

You can save your progress and come back to it at any point, and you'll be able to download a certificate of completion when you've finished.

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