Closeup of record button on device
Patients wanting to record consultations

28 November 2022

What should you do if a patient wants to record a consultation, overtly or covertly?

Crowd taking photos
Patients in the public eye

3 November 2022

Patient confidentiality applies to all patients – no matter how famous or high-profile they might be.

cloud data computing
Storing information using a data cloud

1 November 2022

Storing patient information in a cloud can be useful – but it's worth making sure you've considered data security and confidentiality issues.

Man complaining to doctor
The NHS complaints procedure in Scotland

1 November 2022

A concise but comprehensive guide to the Scottish NHS complaints procedure.

documents in filing cabinets
Freedom of information

31 October 2022

What are the responsibilities for making information available to the public under the Freedom of Information Act?

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Protecting patient data

28 October 2022

Be mindful of how and where you store identifiable patient information.

Hospital doctor with elderly patient and relative
How to assess best interests

21 October 2022

Advice on assessing best interests when patients can't consent to treatment.

GP assessing patient capacity
Assessing mental capacity

20 October 2022

Assessing a patient's capacity to consent is essential, and it’s important to take all practicable steps to help patients make decisions.

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Redacting third-party information from notes

11 October 2022

You might sometimes need to remove or redact information from medical records when sending them to patients or third parties. Here's what you need to know.

Apple vs orange
Managing patient expectations

11 October 2022

Patients and doctors can often have different expectations of treatment outcomes, so it’s important to understand patients’ perspectives.