complaint notes documents
How to prepare for a complaint resolution meeting

24 May 2023

Local resolution meetings can be a helpful way to resolve complaints. Here's what you need to know.

The Caldicott principles: the proposed updates explained
The Caldicott principles and guardian roles explained

31 March 2023

What you need to know about the Caldicott principles and the National Data Guardian.

man perturbed opening letter
GMC provisional enquiries

17 February 2023

Here's what you need to know about GMC provisional enquiries and what to do if your case is being dealt with as one.

Patient looking distant
Dealing with challenging patients

30 January 2023

Patients become ‘challenging’ for a number of reasons. Here, we advise on managing the patient while protecting yourself, staff and other patients.

Flat tyre
Assessing fitness to drive

19 December 2022

You have responsibilities to a patient if their condition or treatment affects their ability or fitness to drive.

Closeup of record button on device
Patients wanting to record consultations

28 November 2022

What should you do if a patient wants to record a consultation, overtly or covertly?

Crowd taking photos
Patients in the public eye

3 November 2022

Patient confidentiality applies to all patients – no matter how famous or high-profile they might be.

cloud data computing
Storing information using a data cloud

1 November 2022

Storing patient information in a cloud can be useful – but it's worth making sure you've considered data security and confidentiality issues.

Man complaining to doctor
The NHS complaints procedure in Scotland

1 November 2022

A concise but comprehensive guide to the Scottish NHS complaints procedure.

documents in filing cabinets
Freedom of information

31 October 2022

What are the responsibilities for making information available to the public under the Freedom of Information Act?