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1 November 2022
A concise but comprehensive guide to the Scottish NHS complaints procedure.
31 October 2022
What are the responsibilities for making information available to the public under the Freedom of Information Act?
28 October 2022
Be mindful of how and where you store identifiable patient information.
21 October 2022
Advice on assessing best interests when patients can't consent to treatment.
20 October 2022
Assessing a patient's capacity to consent is essential, and it’s important to take all practicable steps to help patients make decisions.
11 October 2022
You might sometimes need to remove or redact information from medical records when sending them to patients or third parties. Here's what you need to know.
Patients and doctors can often have different expectations of treatment outcomes, so it’s important to understand patients’ perspectives.
30 September 2022
Initiating and participating in a quality improvement (QI) project can help achieve changes that make a real difference to a patient's hospital experience.
26 September 2022
Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.
9 September 2022
The overriding consideration for healthcare professionals must always be the child or young person's best interests.