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Guidance and step-by-step support with complaints, with advice and FAQs on handling patient complaints and dealing with the complaints process.
A complaint alone is not regarded as reasonable grounds for removing a patient...
An ophthalmic surgeon faced disciplinary action following the insertion of an incorrect lens during a cataracts procedure, which was not reported in time, leading to a patient complaint.
Dr Kathryn Leask looks at MDU members' advisory complaints relating to breast cancer.
Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.
Good practice in handling complaints following the NHS complaints procedure. Dr Sarah Jarvis presents.
Dr Leila Ellis and Dr Laura Hulmes, scholars at the Healthcare Leadership Academy (HLA), discuss the impact of complaints and where doctors can turn to for support.
Writing a good response is a crucial part of successfully resolving a complaint.
We've added to our series of on-demand webinars with discussions on two popular topics: managing complaints, and prescribing.