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Guidance and step-by-step support with complaints, with advice and FAQs on handling patient complaints and dealing with the complaints process.
Complaints from patients are an unfortunate reality of medical practice, and happen to doctors at all levels of experience. Here are the steps to take – and advice on how the MDU can help.
A complaint alone is not regarded as reasonable grounds for removing a patient...
Dr Kathryn Leask looks at MDU members' advisory complaints relating to breast cancer.
Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.
Good practice in handling complaints following the NHS complaints procedure. Dr Sarah Jarvis presents.
Writing a good response is a crucial part of successfully resolving a complaint.
When analysing members' cases involving patients with HIV, a number of key themes emerged - with confidentiality being top of the list.
Your need-to-know quick guide to the NHS complaints procedure in England.