If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account?
Click here to register
26 July 2022
An introduction to coroners' inquiries in England and Wales and your duties as a doctor.
Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.
25 July 2022
Your guide to the Welsh complaints procedure, including regulations, time limits and local resolution process.
21 July 2022
If you're ever asked to write a coroner's report, it's important to know what to include.
15 July 2022
Confidentiality is an essential part of the bond of trust that exists between doctor and patient.
6 July 2022
Advice for nurse practitioners on avoiding patient complaints and what to do when something goes wrong.
A doctor's responsibility is to certify a deceased patient's cause of death by issuing a medical certificate of cause of death (MCCD).
The use of surveillance in healthcare settings can be problematic because of the need to protect patients' confidentiality.
17 June 2022
Explaining the complaints-handling process in the private sector and the Code of Practice from the Independent Sector Complaints Adjudication Service.
15 June 2022
A quick guide on issuing fit notes to patients who have been off sick, and your ethical obligations.