Guides

Hands typing report on keyboard
Complaints: the Parliamentary and Health Service Ombudsman

3 February 2021

If someone isn't satisfied with the response to their complaint after the first stage of the NHS complaints procedure, they can refer their complaint to the Parliamentary and Health Service Ombudsman (PHSO) for investigation.

medical records
Effective record keeping

2 February 2021

Clear, accurate records support clinical decision-making and patient care.

young doctor compiling a report
Incident reporting

29 January 2021

Since April 2010, NHS trusts have had a statutory duty to report all serious incidents (SIs) so that lessons can be learned across the health service.

Walking in woods
Be alert to Lyme disease in patients

26 January 2021

Watch out for the signs and symptoms of Lyme disease.

Tube feeding
Withdrawing clinically assisted nutrition and hydration (CANH)

19 January 2021

Guidance on making the difficult and emotive decision to withdraw life sustaining treatment from patients in a vegetative or minimally conscious state.

Heart failure
Avoiding diagnostic delays in heart failure

19 January 2021

Delays in diagnosis can be due to the vague and non-specific signs and symptoms that patients may present with to their GP.

Doctor
Guidance and advice for occupational health doctors

13 January 2021

Protocols on disclosing medical reports, clearly communicated to both patients and employers, can help manage patients' expectations.

Pills on car keys
Drug-driving and prescription medication

12 January 2021

Some patients may have questions about licensed medications and driving.

Skeleton
Storing and disposing of human skeletons and material

7 January 2021

How to appropriately dispose of real human skeletons.

GP speaking to patient
Montgomery and informed consent

20 November 2020

Explaining informed consent and the significance of Montgomery vs Lanarkshire Health Board.