Guides

Stressed doctor leaning against window
Coping with complaints stress

26 September 2022

Facing a complaint or a claim can be difficult but there are steps you can take to help manage the stress involved.

Confidentiality and children - The MDU
Confidentiality: children and young people

9 September 2022

The overriding consideration for healthcare professionals must always be the child or young person's best interests.

tracking test results blood
Tracking test results

31 August 2022

How to minimise risk and avoid complaints when tracking results in GP practices and hospitals.

Doctor holding patient
Breaking bad news

26 August 2022

Breaking bad news is a complex and sensitive task that needs practice and a considered, tactful approach.

consent and young patients
Consent and young patients

15 August 2022

Consent in children and young people can be complex – and the law varies across the UK.

holding hands parent
Parental responsibility

11 August 2022

Get to know the principles of parental responsibility with our quick guide.

doctor reporting
Reporting FGM: your obligations

9 August 2022

What you need to know about your professional obligations for reporting female genital mutilation (FGM).

Safeguarding vulnerable adults
Safeguarding vulnerable adults

2 August 2022

You have a legal and ethical duty to raise concerns if you suspect a vulnerable adult patient is being abused or neglected.

GDPR for independent practitioners
Responding to written complaints in the Republic of Ireland

26 July 2022

Getting a complaint response right first time is the best way to settle concerns and to reduce the risk of a complaint escalating.

complaints consultation patient
The NHS complaints process in Wales

25 July 2022

Your guide to the Welsh complaints procedure, including regulations, time limits and local resolution process.