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This webinar provides a good introduction to the fundamentals of conflict resolution and considers the role of compassion when interacting with patients and colleagues.
4 August 2022
Learn more about complaints handling, what to do when you receive a complaint, the ombudsman’s view and tips on reaching a resolution.
8 July 2022
Advice on writing a report for a coroner's inquest, providing evidence and more.
25 May 2022
When you're the most junior member of a team it's good to know how you can slot in seamlessly. Watch our webinar and get tips on preparing for practice.
2 February 2022
Healthcare professionals must be open and honest with patients when something goes wrong that causes, or has the potential to cause, harm or distress.
21 January 2022
In partnership with the Medical Mediation Foundation, we consider ways of anticipating, understanding and dealing with patient or colleague conflict before it escalates.
2 November 2021
Learn about challenging patient interactions and get practical advice on how to issue warning letters, behaviour agreements and deal with unfair criticism on social media.
14 October 2021
At the MDU, we know how important reflection is after an adverse event. It can make huge difference to the outcome of a member's case.
7 July 2021
When you're the newest member of a team, it's good to know how to slot in seamlessly and make a positive contribution.
20 May 2021
The GMC's new guidance on prescribing places greater emphasis on remote prescribing and the importance of patient consent.