Podcasts and videos

This webinar provides a good introduction to the fundamentals of conflict resolution and considers the role of compassion when interacting with patients and colleagues.

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Managing complaints effectively webinar

4 August 2022

Learn more about complaints handling, what to do when you receive a complaint, the ombudsman’s view and tips on reaching a resolution.

writing coroner report
Avoiding criticism at coroners' inquests: webinar

8 July 2022

Advice on writing a report for a coroner's inquest, providing evidence and more.

P4P webinar
Get set for FY1 webinar

25 May 2022

When you're the most junior member of a team it's good to know how you can slot in seamlessly. Watch our webinar and get tips on preparing for practice.

Duty of candour and the medical professional: getting it right webinar

2 February 2022

Healthcare professionals must be open and honest with patients when something goes wrong that causes, or has the potential to cause, harm or distress.

Introduction to conflict resolution webinar

21 January 2022

In partnership with the Medical Mediation Foundation, we consider ways of anticipating, understanding and dealing with patient or colleague conflict before it escalates.

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Handling challenging patient interactions effectively webinar

2 November 2021

Learn about challenging patient interactions and get practical advice on how to issue warning letters, behaviour agreements and deal with unfair criticism on social media.

Learning from practice: the reflective process

14 October 2021

At the MDU, we know how important reflection is after an adverse event. It can make huge difference to the outcome of a member's case.

GPST3 prepping for practice webinar
GPST3 prepping for practice webinar

7 July 2021

When you're the newest member of a team, it's good to know how to slot in seamlessly and make a positive contribution.

New GMC guidance on prescribing: webinar

20 May 2021

The GMC's new guidance on prescribing places greater emphasis on remote prescribing and the importance of patient consent.