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Guidance and step-by-step support with complaints, with advice and FAQs on handling patient complaints and dealing with the complaints process.
A complaint alone is not regarded as reasonable grounds for removing a patient...
Dr Kathryn Leask looks at MDU members' advisory complaints relating to breast cancer.
Complaints are unavoidable in practice, so knowing how to deal with them appropriately when they arise is vital.
Dr Carol Chu looks over complaints received by MDU members around cervical smear tests to draw out some key risk management advice.
Learning lessons from cases where a patient has taken their own life can help improve suicide prevention.
Good practice in handling complaints following the NHS complaints procedure. Dr Sarah Jarvis presents.
Dr Leila Ellis and Dr Laura Hulmes, scholars at the Healthcare Leadership Academy (HLA), discuss the impact of complaints and where doctors can turn to for support.
Watch our webinar to learn more about complaints handling and tips on reaching a resolution.