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11 November 2019
In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.
When you've listened to the podcast, click here to answer some true or false questions worth 30 minutes of reflective learning.
You can also listen to this podcast on Spotify and Apple Podcasts.
This guidance was correct at publication 11/11/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
Your introduction to the NHS complaints procedure in Northern Ireland.
Your quick guide on how to respond to complaints in Northern Ireland
A quick guide to performing cosmetic procedures.
Read our latest medico-legal guidance on the go using our exclusive member app.